FAQs

customer service FAQs

Contact Us

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Email:Contact us

 

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Address: Kay Boutique LLC 7 Business Park Rd #3 Livingston, MT 59047

Shipping & Processing

How quickly do you process orders?
We pride ourselves on speedy order fulfillment and shipping!  Our goal is to fulfill your order quickly, accurately and ship as fast as possible. Most orders process the same day or within 24 hours received before noon MST Monday through Friday from our USA location! We do not ship on weekends or Holidays. Large promotional days may require an additional 1 to 2 business days. If you need your order by a specific date, please contact us and we’ll let you know the best shipping option for your deadline.

What are your shipping charges?
Your shipping charges are based on your preferred shipping method. Shipping costs vary depending on carrier rates, weight, size, destination and type of service of your choice.
You will have the option to select your preferred shipping and insurance method, you may need to scroll up/down to view all of your options.
Estimated delivery dates and shipping costs ares real time quotes direct from USPS and Fed Ex.

Helpful Note: if the shipping costs seems high, try adjusting your order into 2 or more orders.  This often helps with lowering shipping costs
 

For International orders, charges are based on carrier rates; location and your preferred shipping method.  Please choose option at checkout.

Kay Boutique uses a combined shopping cart and only applies one shipping charge for orders from all our stores.  You will not be charged separately on shipping for Wholesale Girls, Little Girl Mart, Little Boy Mart or PAWS orders.

Shipping charges are non-refundable.

We cannot be responsible for lost, stolen or damaged packages. We do not reship or credit lost, stolen or damaged orders and packages. If the carrier attempts to deliver your package and the package is undeliverable or you do not respond to the carriers requests, we are not responsible.

If your package does not arrive, is lost or damaged, please contact the delivery service provider with your tracking information immediately so they can help you with your package. All orders are shipped with insurance. Please contact us immediately by email with the order number, tracking information and details and we will process the claim for you. Limitations and Exclusions do apply per the insurance company.

How are my items shipped? When will they arrive?
We are proud to announce our “real time” shipping quotes!  We offer a variety of shipping solutions that let you select the time frame of when you receive your package and at the cost of your choice.  Please contact customer service if you have any questions about shipping time frames before you place your order, we will be sure you receive your package in time by helping you pick the best option.

The only way to guarantee a delivery date is to purchase Express Delivery.  All other shipping methods are based on carrier estimated delivery times and are not guaranteed.

Domestic Shipping Options –
You may see more options listed in your cart at check out.

Standard plus FREE insurance
– For domestic orders, we ship your package plus insurance!  Some exclusions apply. See product descriptions. We use Fed Ex or USPS economy services.   Estimated delivery is 4-10 business days after your order has left our warehouse.  (Average processing time is 1-2 business days).

Priority Delivery
– Purchase Priority Mail plus insurance at checkout for speedy delivery!  We use USPS.  Orders placed before noon MST ship out that same business day.  Estimated delivery is 2-4 days depending on zip code.

Express Delivery
– Purchase Express Mail plus insurance at checkout for fast delivery! We use USPS.  Orders placed before noon MST ship out that same business day.  Estimated delivery is 1-2 days depending on zip code.
The only way to guarantee a delivery date is to purchase Express Delivery.  All other shipping methods are based on carrier estimated delivery times and are not guaranteed.

All packages are covered by insurance. We charge only real time shipping fees from Fed EX and USPS. We do not charge handling fees.

Do you ship internationally?
Yes, we ship all over the world!    We ship using the United States Postal Service.  We offer “real time” international shipping quotes, please purchase the best option for your order at checkout.

With international packages, we are not responsible for any additional fees or holding time incurred by your package being held in customs when it reaches your country. We cannot be responsible for lost, stolen or damaged packages. If your package does not arrive, please contact the delivery service provider with your tracking information first.  Please allow the package 30 days to arrive before you file a claim.

International shipping prices do not include customs fees or taxes that may be assessed by other countries. We have been successfully shipping internationally since our business started.  We are looking forward to you ordering with us!

How can I track my package?
All packages are sent with delivery confirmation. You will receive a tracking email when your order has been shipped. (Please be sure to double check your SPAM folder as some customers have mentioned these notifications go into that mailbox).

For easy tracking, log in to your account to see your order history and tracking information there as well!

I did not use my coupon code, can I apply it to my order?
At this time coupon codes cannot be applied retroactively. No exceptions. Please contact us if you are having any difficulty using your coupon BEFORE completing your cart and checking out. Our current coupon code will be located at the top of the site. One use only for coupon/code/discount per order.

RETURNS REFUNDS & CHANGING ORDERS

What is your return policy?

Kay Boutique llc and Affiliate Stores are Wholesale Stores based on wholesale refund policies.

We are ready to retire and our Boutique Wholesale Closeout and Sale Policy is as follows:

No refunds or exchanges. All sales are final.

Stock is limited and only while supplies last.

New items and restocked items are added periodically, please be sure to check back often!

Have a question? We are here to help! Contact our helpful and friendly customer support department:
Customer support hours:
Monday through Friday: 9am to 5pm MST
email: ask@kayboutique.com

Wholesale Merchandise by nature may have a small percentage of minor manufacturing flaws or imperfections. Our low wholesale pricing is reflected by this fact. We are not able to refund for manufacturing flaws or defects. Our products are examined for damage before leaving the warehouse.

We do not accept returns. No store credit will be issued for merchandise.  All Sales are Final. Should we receive a return, you will be responsible for payment to ship the items back to you and a 15% restocking fee will be assessed.   We will attempt to contact you via email and phone number provided on order.  If we do not hear from you within 15 business days, we will consider the package abandoned and we will restock the merchandise.  No credit will be issued.

We do not refund shipping charges.
We do not reship or credit orders that are verified by USPS or Fed EX.

A 15% restocking fee will be assessed for the following conditions:

  • if the order is cancelled or refused by the customer
  • if the order has an incorrect mailing address or deemed undeliverable by the delivery service and returned

We reserve the right to limit or discontinue business with anyone we deem to be abusing or overusing returns. Please contact us if you have any questions.

I received a damaged item in my order, what should I do?
Wholesale Merchandise by nature may have a small percentage of minor manufacturing flaws or imperfections.  Products are sold “as is” with no returns, see individual product descriptions for details.  Our low wholesale pricing is reflected by this fact. We are not able to credit you for minor manufacturing flaws or defects. For extensive damage, we must be notified within 5 days of receipt.   Please inspect your orders upon arrival to meet this time frame.   For each damaged item you must submit a photo of the item and a photo of the damaged boxes and packaging materials.  Please submit these photos along with an explanation of the damage to our customer service department and we will make a determination on how to proceed, file a claim with our carrier and issue you a credit or a replacement.

We reserve the right to refuse sales and future business with anyone we deem to be abusing or overusing claims of this nature. Please contact us if you have any questions.

I received the wrong item in my order, what should I do?
We double check every order that leaves our warehouse, and apologize if one has slipped by! Our team cares about your order and if we have made an error we will promptly fix our mistake.

For training purposes, please advise who inspected your package by indicating the initials on your invoice.

Please double check your invoice and circle the item that is incorrect.  Make a copy of the invoice and include it with the incorrect item. We do not send out return mailers or call tags.  Please send it back to our warehouse with a note and we will send the correct item out to you as soon as we receive it.  If it was indeed our mistake, we will refund you for reasonable return shipping fees (US Postal service please), and send out the replacement free of charge.

Please be sure to return the products with a tracking number and insurance as they are your responsibility until they reach our warehouse.
Please send incorrect items to:
Kay Boutique LLC – Reships
7 Business Park Road #3
Livingston, MT 59047

I did not receive an item in my order and it said “OOS Refund” on my invoice, what does that mean?
Due to the fast paced nature of our changing inventory, an item may be in stock when you order it, and not in the warehouse when it’s fulfilled.  We are currently improving and updating this system.  Our order fulfillment team will circle the item and write “OOS refund” on your invoice.  We do not have a back stock list and cannot resend you this item if it comes back into stock.  The refund for out of stock merchandise is processed promptly.

I just placed an order, can I add something to it?
Yes, simply place another order online. Our orders are shipped out in real time, they are automated and sent to the warehouse instantly. If your package has not been shipped yet, we will be more than happy to combine the additional order with the original order.

Please place the order online and we will issue you a refund IF there are any additional shipping charges per our shipping policy.  You will receive an email confirmation.

Can I cancel my order?
We’re sorry but we cannot cancel orders once they are processed. Our orders are shipped out in real time, they are automated and sent to the warehouse instantly, it would be impossible to manually pull your order out of the hundreds we receive and cancel it.

PRODUCTS & ORDERING

We welcome all orders of any size with no minimums to buy!

CHOKING HAZARD Some products may contain small parts. Not for under 3 years.

I see a color in the picture, but it’s not listed, how do I order it?
That color is temporarily sold out right now, that’s why we removed it from the list. Please check back frequently for updated stock and new colors.

I don’t see a product that I would like to order, will you order it for me?
Due to our Boutique Retiring Wholesale Closeout Sale, we are no longer ordering. We sure have enjoyed working with each order and customer!