FAQs

customer service FAQs

Contact Us

icon email FAQs icon phone FAQs icon address book FAQs
Email:Contact us Call Us:(406)-222-4853 Address:
Kay Boutique LLC
7 Business Park Rd #3
Livingston, MT 59047

icon cart FAQs

Shipping & Processing

How quickly do you process orders?
We pride ourselves on speedy order fulfillment and shipping!  Our goal is to fulfill your order quickly, accurately and ship as fast as possible. Most orders process the same day or within 24 hours received before noon MST Monday through Friday from our USA location! We do not ship on weekends or Holidays. Large promotional days may require an additional 1 to 2 business days. If you need your order by a specific date, please contact us and we’ll let you know the best shipping option for your deadline.

What are your shipping charges?
We offer FREE one way shipping on domestic orders over $50.00 up to $1,000 and ship with our economy service.
Estimated delivery time is 4-10 days per USPS.  Some exclusions apply. See product descriptions. For faster and upgraded shipping services, you may choose from your list of options at check out, all shipping options include insurance. For orders over $1,000, please call for special pricing and shipping arrangements. For custom orders or bulk orders, your shipping charges will be based on your preferred shipping method.

For International orders, charges are based on carrier rates; location and your preferred shipping method.  Please choose option at checkout.

Kay Boutique uses a combined shopping cart and only applies one shipping charge for orders from all our stores.  You will not be charged separately on shipping for Wholesale Girls, Little Girl Mart, Little Boy Mart or PAWS orders.

Shipping charges are non-refundable.

We cannot be responsible for lost, stolen or damaged packages. We do not reship or credit lost, stolen or damaged orders and packages. If the carrier attempts to deliver your package and the package is undeliverable or you do not respond to the carriers requests, we are not responsible.
If your package does not arrive, is lost or damaged, please contact the delivery service provider with your tracking information immediately so they can help you with your package. All orders are shipped with insurance. Please contact us immediately by email with the order number, tracking information and details and we will process the claim for you. Limitations and Exclusions do apply per the insurance company.

How are my items shipped? When will they arrive?
We are proud to announce our “real time” shipping quotes!  We offer a variety of shipping solutions that let you select the time frame of when you receive your package and at the cost of your choice.  Please call customer service if you have any questions about shipping time frames before you place your order, we will be sure you receive your package in time by helping you pick the best option.

The only way to guarantee a delivery date is to purchase Express Delivery.  All other shipping methods are based on carrier estimated delivery times and are not guaranteed.

Domestic Shipping Options -
You may see more options listed in your cart at check out.

Standard
- For domestic orders under $50.00.  Select the best shipping option of your choice! Insurance is included in the price!

Standard plus FREE
- For domestic orders over $50.00, we ship your package FREE plus insurance!  Some exclusions apply. See product descriptions. We use Fed Ex or USPS economy services.   Estimated delivery is 4-10 business days after your order has left our warehouse.  (average processing time is 1-2  business days).

Priority Delivery
- Purchase Priority Mail plus insurance at checkout for speedy delivery!  We use USPS.  Orders placed before noon MST ship out that same business day.  Estimated delivery is 2-4 days depending on zip code.

Express Delivery
- Purchase Express Mail plus insurance at checkout for fast delivery! We use USPS.  Orders placed before noon MST ship out that same business day.  Estimated delivery is 1-2 days depending on zip code.
The only way to guarantee a delivery date is to purchase Express Delivery.  All other shipping methods are based on carrier estimated delivery times and are not guaranteed.

All packages are covered by insurance. We charge only real time shipping fees from Fed EX and USPS. We do not charge handling fees.

Will you use my personal UPS or Fed-Ex account to ship?
Yes, we will be happy to do this for you. Please call us before placing your order to accommodate this request, or you can simply leave your instructions in the note section at check out.

Do you ship internationally?
Yes, we ship all over the world!    We ship using the United States Postal Service.  We offer “real time” international shipping quotes, please purchase the best option for your order at checkout.

With international packages, we are not responsible for any additional fees or holding time incurred by your package being held in customs when it reaches your country. We cannot be responsible for lost, stolen or damaged packages. If your package does not arrive, please contact the delivery service provider with your tracking information first.  Please allow the package 30 days to arrive before you file a claim.

International shipping prices do not include customs fees or taxes that may be assessed by other countries. We have been successfully shipping internationally since our business started.  We are looking forward to you ordering with us!

Do you ship to Mexico?  Do you speak Spanish?
Absolutely we ship to Mexico! Please see our international shipping policy above.  Currently we do not have any customer service representatives that speak Spanish, but we can email you in Spanish if you have questions.  Gracias!

How can I track my package?
All packages are sent with delivery confirmation. You will receive a tracking email when your order has been shipped. (Please be sure to double check your SPAM folder as some customers have mentioned these notifications go into that mailbox).

For easy tracking, log in to your account to see your order history and tracking information there as well!

RETURNS REFUNDS & CHANGING ORDERS

What is your return policy?
Kay Boutique llc and Affiliate Stores are Wholesale Stores based on wholesale refund policies.

All refunds must be postmarked within 5 days of receipt. We do not accept returns after this period for any reason.

You may return unused, non-sale, non-clearance, and  non-hand crafted merchandise in the original condition.  Some products are sold "as is" with no returns, see individual product descriptions for details.  All refunds will be returned as store credit. Instead of waiting 30 days for your refund to process, we are now offering same day store credit processed daily Monday – Friday!  Processing returns are timely and costly that have a direct impact on our ability to keep costs low, issuing store credit keeps our costs down and we pass that savings back to you.

Wholesale Merchandise by nature may have a small percentage of minor manufacturing flaws or imperfections. Our low wholesale pricing is reflected by this fact. We are not able to refund for minor manufacturing flaws or defects. For extensive damage, please refer to our refund/exchange policy below.  Our products are examined for damage before leaving the warehouse.

Returns must be post marked within 5 days of receipt.  To process a return online, click Returns at the bottom of the page located under Customer Service. Please include a copy of your invoice, and be sure to return the products with a tracking number as they are your responsibility until they reach our warehouse.

We do not accept returns that are beyond 5 days of receipt. No store credit will be issued for this merchandise.  Should we receive a return after the 5 day window, you will be responsible for payment to ship the items back to you and a 15% restocking fee will be assessed.   We will attempt to contact you via email and phone number provided on order.  If we do not hear from you within 15 business days, we will consider the package abandoned and we will restock the merchandise.  No credit will be issued.

We do not refund shipping charges.
We do not reship or credit orders that are verified by USPS or Fed EX.

Due to our fast paced order processing schedule, we are unable to accept exchanges at this time. If you would like to order a different size, color or product, please return for a store credit and then place a new order online.

Please send to:
Kay Boutique LLC- Returns
7 Business Park Road #3
Livingston, MT 59047

Please be sure to return the products with a tracking number and insurance as they are your responsibility until they reach our warehouse.

We will issue you a store credit the same day it is received Monday – Friday.  We will email you the voucher to use on your next purchase.

A 15% restocking fee will be assessed for the following conditions:

  • if merchandise is not received within 5 business days and  needs to be shipped back to you
  • if merchandise has been used and is in unsellable condition
  • if the order is cancelled or refused by the customer
  • if the order has an incorrect mailing address or deemed undeliverable by the delivery service and returned

We reserve the right to limit or discontinue business with anyone we deem to be abusing or overusing returns. Please contact us if you have any questions.

I received a damaged item in my order, what should I do?
Wholesale Merchandise by nature may have a small percentage of minor manufacturing flaws or imperfections.  Some products are sold "as is" with no returns, see individual product descriptions for details.  Our low wholesale pricing is reflected by this fact. We are not able to credit you for minor manufacturing flaws or defects. For extensive damage, we must be notified within 5 days of receipt.   Please inspect your orders upon arrival to meet this time frame.   For each damaged item you must submit a photo of the item and a photo of the damaged boxes and packaging materials.  Please submit these photos along with an explanation of the damage to our customer service department and we will make a determination on how to proceed, file a claim with our carrier and issue you a credit or a replacement.

We reserve the right to refuse sales and future business with anyone we deem to be abusing or overusing claims of this nature. Please contact us if you have any questions.

I received the wrong item in my order, what should I do?
We double check every order that leaves our warehouse, and apologize if one has slipped by! Our team cares about your order and if we have made an error we will promptly fix our mistake.

For training purposes, please advise who inspected your package by indicating the initials on your invoice.

Please double check your invoice and circle the item that is incorrect.  Make a copy of the invoice and include it with the incorrect item. We do not send out return mailers or call tags.  Please send it back to our warehouse with a note and we will send the correct item out to you as soon as we receive it.  If it was indeed our mistake, we will refund you for reasonable return shipping fees (US Postal service please), and send out the replacement free of charge.

Please be sure to return the products with a tracking number and insurance as they are your responsibility until they reach our warehouse.
Please send incorrect items to:
Kay Boutique LLC – Reships
7 Business Park Road #3
Livingston, MT 59047

I did not receive an item in my order and it said “OOS Refund” on my invoice, what does that mean?
Due to the fast paced nature of our changing inventory, an item may be in stock when you order it, and not in the warehouse when it’s fulfilled.  We are currently improving and updating this system.  Our order fulfillment team will circle the item and write “OOS refund” on your invoice.  We do not have a back stock list and cannot resend you this item when it comes back into stock.  The credit or refund for out of stock merchandise are processed promptly.

I just placed an order, can I add something to it?
Yes, simply place another order online. Our orders are shipped out in real time, they are automated and sent to the warehouse instantly. If your package has not been shipped yet, we will be more than happy to combine the additional order with the original order.

Please place the order online and we will issue you a store credit if there are any additional shipping charges per our shipping policy.  This credit will be issued the same day, Monday – Friday.  You will receive an email confirmation.

Can I cancel my order?
We’re sorry but we cannot cancel orders once they are processed. Our orders are shipped out in real time, they are automated and sent to the warehouse instantly, it would be impossible to manually pull your order out of the hundreds we receive and cancel it.  If you do not want the merchandise once it arrives to you, you may send it back for a refund (less shipping charges and 15% restocking fee).  Please follow our return policy above.

PRODUCTS & ORDERING

We welcome all orders of any size with no minimums to buy!
Wholesale Girls is a Wholesale company offering WHOLESALE ACCOUNTS to all business owners, resellers, vendors, Etsy stores, Amazon, Ebay, Zulily sellers, Retailers, Boutiques, Online Stores, Kiosks, Market and Craft Show Vendors, Schools, Photographers, Product Buyers for Businesses and so on all qualify.

To Qualify 
You must register and have an account.

What are the Benefits?
You will receive Wholesale Pricing
There are No Minimums to Buy
Free Domestic Shipping $50+
Access to Products and Packages that are Designed Specifically for Wholesale Accounts
Free Drop Shipping Service

How to Sign Up for a Wholesale Account  
If you already have a registered account simply log in and you will have full access to all stores.

If you do not have an account, Sign Up for a Wholesale Account: register here.

Please remember, you have to log into your account for your wholesale access.

CHOKING HAZARD Some products may contain small parts. Not for under 3 years.

I see a color in the picture,  but it’s not listed, how do I order it?
That color is temporarily sold out right now, that’s why we removed it from the list. Please check back frequently for updated stock and new colors. If it's an item you would like to see restocked, please email ask@kayboutique.com with your request.

I don't see a product that I would like to order, will you order it for me?
We will be happy to work with you and supply the products you need.  Please send your requests to ask@kayboutique.com.

Can I order over the phone?
Yes you can.  Please call (406) 222-4853 during our business hours and we’ll be happy to help you.

Do you have a catalog?
Right now we do not have a catalog, but we are in the process of putting that together! Stay on the lookout for our announcement and be sure to sign up for our mailing list.  You will be one of the first to know.